SUPPORT
Get Help Fast
We're your on-demand engineering and design team. Open a ticket or book time—whatever gets you moving the fastest.
Popular help areas
Byte Audit & ByteScore
- How ByteScore works
- Fixing performance issues
- Accessibility standards (WCAG 2.x)
- Design recommendations
Deployments & Hosting
- cPanel & Plesk
- Cloudflare configs
- CI/CD with GitHub/GitLab
- SSL & DNS setup
SEO & Analytics
- Meta & schema
- PageSpeed insights
- GA4/Tag Manager
- Sitemap & robots
Design & UI Polish
- Typography scale
- Color & contrast
- Component tweaks
- Micro-interactions
Security & Access
- User roles
- Audit logs
- Backups & rollbacks
- SFTP/SSH info
Billing & Accounts
- Invoices
- Credits & plans
- Team members
- Change email/password
→ SUPPORT REQUEST
Open a Ticket
The more detail you share, the faster we can help. Include URLs and what you expected vs. what happened.
→ SCHEDULE TIME
Book an Intro Call
Connect with an engineer or designer. We'll screen-share and solve live.
Choose a time that works for you — we'll handle the rest.
→ QUICK ANSWERS
Common Questions
Can't find what you're looking for? Open a ticket or reach out directly—we respond fast.
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Standard SLA is under 4 hours during business hours (Mon–Fri, 7:00 AM – 10:00 PM ET). Priority clients get sub-hour responses.
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Yes. We support cPanel, Plesk, Cloudflare, GitHub, GitLab, Vercel, Netlify, and most managed WordPress providers.
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We can fix performance, SEO, accessibility, and UI polish issues surfaced by Byte Audit. You'll approve changes before deployment.
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Tickets are for a bug, tweak, or small change. Project Requests are for net-new features, new pages, or larger redesigns.
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We accept all major credit cards, ACH transfers, and wire payments for larger contracts. Enterprise clients can also work with net-30 terms.
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Yes. Priority clients have access to our emergency hotline for critical production issues that occur outside regular business hours.
VISIT US
TellByte HQ
406 E Shadburn Ave
Buford, GA 30518
Mon–Fri 7:00 AM – 10:00 PM • Sat–Sun 10:00 AM – 5:00 PM
Prefer email or phone? We're here: info@tellbyte.com • +1 (404) 536-4626